Customer Testimonials
Both Hector (finance) and Jesus (sales) understood our needs and were genuine in helping us get the right car for us. They were not slick talkers, pushy or condescending. Their demeaner definitely factored into our decision to buy from this company. We advise to seek them out when visiting KIA.
Brought my car in for repair was given a loaner that was covered with snow and had a cracked windshield. Now that my bill is paid they are hitting up my insurance company for the tab. You want to talk about crooked, will never go near this or any other kia dealership again! My service rep was Jesse and Lucas is the service manger who has not answered or return my calls.
I strongly discourage anyone from purchasing a vehicle from KIA of St. Cloud. In less than three months of owning a 2020 KIA Telluride with 84,000 miles from this dealership, I have already had to replace the alternator, the transmission, and the battery—an alarming sign that the dealership fails to properly inspect their vehicles before sale. The vehicle has also required three tows since purchase. The service department’s lack of accountability is equally troubling. Upon purchase, they were supposed to replace a faulty seatbelt. Instead, they ordered the wrong part and installed it in the wrong seat, highlighting a serious ...
finance guy was very rude and self centered. He kept on making snide comments. Brand new vehicle had sticky residue all over the roof and they told us to take it thru the car wash! Interior of the car was not detailed and looking as a brand new vehicle should look! Not impressed!!
Save yourself the time and money and go somewhere else. Here is my story. We have been very loyal customers for almost 8 years now. We have bought 7 vehicles from them, my wife gets her car serviced there for every oil change and any problems she has. We bought a 2013 f150 with 189,000 miles on it for $13,000. Less than 2 months of owning it and the engine is trash. There is so much metal in the oil pan after the first oil change it's ridiculous. Plus they replaced the ABS cable but they plugged one half of the new cable into the ...
If I could give zero stars I would. My buying experience was fine. Jeff was great. I was told that I would get rust protection and paint spray as a part of my car trade in when I was buying a new Telluride. I just happened to be in town for business. I actually live 7 hours away. I was told it would be taken back and done while I was finishing the paperwork. Later on they pulled it around to the front and I assumed it was finished like I was told it would be. 3 days later or so I ...
Terrible service department, lied to about my recall work that was needed. Lucas was extremely rude.
I bought a 2023 kia forte, unbenounced they sent me out the door without paystubs, lied to me told me it was awd, it wasn't, then kept having issues had car in there shop for 2 weeks, called customer service made a claim, couldn't get any documents to the claims dept, said we put in the wrong gas and it was going to cost 600 dollars , to drain the tank, replace this and that, ....wouldn't provide proper documentation of break down on repairs, repair orders have been botched cut n pasted, the papers are different for each repair order , loan ...
Great Experience with the Sales Team and the Maintenance team. The Mechanics are top notch and the service writers on up are amazing. Thanks for the Great Experience.
Very unprofessional repair work on my Kia Sorento. They called me in for a recall which turned into them doing $4k+ of mechanical work. The issues weren't even fixed after I picked my car up which made me return the vehicle to ensure they fixed what I payed for. They held my car for another 3 days and squeezed $1400 more out of me to fix the original issue. How do you not do a quality check after "repairing" the quoted issues. They were not very apologetic when returning my vehicle to get the original issues fixed which leads ...
Absolute epitome of used car salesman xxxx. Cody sold us a 2018 for explorer that needed over $800 of work, we had dangerously bad ball joints while my wife was nine months pregnant. I called numerous times asking for even a partial refund. Cody won't even answer his phone, and the manager Hugo tries to talk a smooth game, but then ghosts you. They put a family with 2 young children and a pregnant woman in severe danger, the mechanic stated they were the worst he's ever seen. Hope the $800 was worth putting my family in danger.
I’ve called multiple times for a receipt on an issue the store said they would fix. It was a towing fee. My optima engine went out and it was covered under warranty. I was told by the dealership they will handle the case, and I should see the reimbursement in 6 weeks. 6 weeks go by, and I’m told to wait another 2 weeks. 2 weeks ago, I’m told to wait 2 more. 2 more weeks go by, I’m told they’re behind and it may be another month. Frustrating, but I’m understanding. A month goes, I call and I’m ...
I don't recommend doing any kind of business with this dealer. Service Department is very unprofessional and upcharge services, ESPECIALLY if you are a woman. (Read previous posts) I initially called to schedule a recall on my vehicle and although the scheduling and customer service staff was very accommodating and friendly, the service department was not. In addition to the recall work, I had a couple electronic things that I asked if they could look at. The scheduler told me that wouldn't be a problem and would charge $100 diagnostic fee for all of it. When I dropped the ...
!!!BUYER BEWARE!!!!! I was sold a Camaro and the title was stamped LEMON LAW. At time of purchase Kia did not disclose this information. Per Federal Law they were supposed to. I traded in a beautiful Camaro w less then 10K miles on it and they laughed all the way to the bank! I wouldn't have made the trade if I had known this information. I am out money, a car and the piece of mind. I will never trust this company again! I am posting ths so that hopefully the next buyer won't go through what I ...
I purchased a 2017 Kia Optima on 1/17/23. After getting the car home I noticed the drivers side tail light was brok. Cody the sales rep who sold me the vehicle was informed of the broken tail light on 1/18/23 and he said he would have the tail light fixed. Before I could get the vehicle into have it sercived the car started randomly alarming and the car system showed that the right rear passenger door was open when it was closed. This issue drained my battery to the point where I could even unlock the doors with my key fab. By this ...
Put money down on a telluride. Came in over a year later after they said it would be here in six to 8 months. They low balled me on my trade in and said that they would give me $7000 for it. When the vehicle did come in (not the one I originally ordered) the price went up $5000. Then they said that I had to have a trade in to get the telluride. They then said that they would only give me $4500 for my vehicle since it had more miles on it and was a year older. I told them that I ...
There's a lot of fraud like identity theft, social security theft, tax invasion, cash deals that are being reported as stolen. Stolen vehicles and insurance fraud. In any way possible they will take your money and capitalize on it and in your name. Don't be fooled get ahead. If your reading this I recommend taking some action.
There is a reason KIA doesn’t put the prices on their vehicles in writing. They will scam you and later tell you the price was higher than they originally told you. KIA uses a 75 month payment plan. Most lenders use a 72 month payment plan. Unless you are a human calculator you won’t know what the real payments should be. They will show you one sheet of an estimate of costs. Put down rust proofing, taxes are estimated and not actual. Later they will tell you they will pay for the warranty. Then the rerun the numbers and remove ...
This is the 7th vehicle we have purchased from Kua on St. Cloud. I brought my new 2022 Sorento in for the 1st oil change and a transmission update recall and ended up with a 3 inch gouge in my leather steering wheel! About 5 minutes after leaving the dealership I noticed it, returned and a service tech took pictures. I waited 4 days for Lucas Rogers to call me back, he told me there was no way the damage was done there! He stated he has seen this damage caused by a wedding ring when making a turn and the wheel auto corrects! ...
Wonderful salesman and staff. Kept up date. Tristen Blankenship made process easy and painless. Great dealer.
They will force you to buy extra packages that don’t benefit you. Rather than simply marking up the price of the car. Please read the reviews. They have more one star reviews and almost any dealership on this website. Considering how small they are that should tell you something. I really don’t care about their clients, Not customer service base. They never apologize for uncouth behavior. Run…. Go elsewhere
Our sales consultant Tristan Blankenship made the entire process so easy. We love our new carnival
I purchased a 2020 Kia Soul from St Cloud Kia. I paid an ADDITIONAL 2,500 dollars for a “used car certification” warranty. The vehicle had 20,000 miles on it. It needed an oil change in 2,000 miles AFTER PURCHASING FOR 30,000 dollars…. And I was told my brakes only had 5 mm left and needed replacement within 5,000 miles. HORRIBLE CUSTOMER SERVICE AND TOTAL SCAM ON WARRANTY. It does NOTHING. I would not recommend. They sell cars with problems and then expect you to take care of it after over paying. Run to another dealership. Don’t buy there.
Quoted $688 to have antenna installed in my car by Jesse Jose. I brought the part in myself that I bought as certified kia part and used my vin number to confirm. After 3 hours I was told the part was incorrect. Told I owe $688 that it my fault the part was wrong. But they willing to cut me a deal: I was told if I ordered their part today it would only cost me $330in labor today but have to come back in 3 days and pay $688. I was told the mechanic Jeff DentZ had to put my old antenna back on ...
Terrible. Kia of St. Cloud put conventional oil instead of synthetic in my brand new 2022 Telluride which voids warranty. Neither Kia of St. Cloud or corporate Kia will simply give me a written statement that warranty is still good despite the egregious mistake by the St. Cloud Kia Service Department. All they do is talk about their attorneys. Kia will not stand behind their warranty. Terrible service and untrustworthy car company. STAY AWAY from Kia and Kia of St, Cloud.
By far the worst experience I've ever had buying a vehicle. If I could, I would give them zero stars. If you enjoy extremely poor customer service and a horrific "business model" full of miscommunication, lack of ownership and accountability for their actions, then this place is for you! We ordered, signed paperwork for and placed money down on a 2022 Kia Telluride in October 2021. The vehicle finally arrived in April 2022. The price had increased substantially, (even though we were told it wouldn't) and were informed that there is a "required rust-proofing" we needed to ...
The sales staff was very patient and willing to work with me when trading in my EV for a stinky gas car. The salesman, Matt Henrichs, is very proficient and personable. Brought it in to have something checked, which they were honest in telling me that the repair was not necessary or required. I was insistent, so they repaired what I saw as broken. The repair was done perfectly, and the issue completely resolved. Their service department is the most competent auto shop I have ever dealt with, and I will for sure be returning after college for another car. ...
Hello, I am writing to inform you of an incident that happened with me and KIA of Saint Cloud recently. In August of this year, KIA sold me a used Red 2016 Chevy Equinox. I had the car for a week and i could tell there was a noise coming from engine, so I had brought the car in for a different fix at the time but I brought up that the engine didn't sound right and it was louder than normal vehicles. The sales guy that sold me the car stated, that these cars run louder. I told the ...
This was by far the worst car buying experience I have ever had. And I bought a car in Yuma arizona… so that says a lot. They are unprofessional, rude, disrespectful, and incompetent. We traded in a vehicle towards the new vehicle. When you trade in a vehicle it stops being your problem and starts being the dealerships problem right? Well someone somewhere forgot to send in some form of paperwork and now we are receiving out of state tickets for the vehicle. My fiancé spoke with Scott and he said the issue would be taken care of… then we ...
I brought my 2013 Kia Rio into the St. Cloud location in March of 2021 for the THIRD time to have the service center investigate a tire wobble and grinding noise. First they said it was the bearings and recommended replacing those, then an alignment which I had done AFTER paying $100 diagnostic fee. Went home and the problem got worse so I brought it back in and the service department said it was the struts and it was going to be almost $800 to get it fixed!! I am disabled and on a fixed income and I have to have my vehicle to ...
bought a 2017 hyundai tucson in 2020 when we took it was told they had changed the oil maybe drove it 100 miles oil light came on found out no oil was in it when taken to our regular mechanic, in year of having it would use oil found this odd for newer vehicle mechanic never found where was going but i sure did we were losing power when going on inclines no one could tell us why then had a whistling noise occur catalytic convertor was plugged tight had to fix that very suspicious of kia of st cloud really believe this ...
Horrible place to buy a used car. They are completely dishonest!! I bought a Hyndia Sonota from them. They said they went through it and it runs great. No issues!! Two weeks later the motor seized up. Come to find out the car had a junk yard motor in it which Kia never told me! So I go into talk to the sales manager who was a complete jersey from the moment I came in the door. SM said they could not replace the car because they didn't have anything comparable! Seriously? Then he said they would take the ...
Work did not get done during the 24hr scheduled appointment. They guaranteed the work would be done in a day. Had to come back at 36 hours, service still not done. Car just sat there in the garage. So I drove 4 hours round trip and sub compact loaner that smells like smoke over a holiday weekend for no reason. No contact from dealership, messages get ignored and 2 months later the $900 service I paid for still isn't completed.
Wife took our 2014 Sorento in for a recall replacement fix that was done, however service manager tells her the front axle boot is pushing out grease and needs to be replaced. Now the front axle shaft is a warranty covered item so I call KIA and asked them about it and was told the axle is covered but not the boot so the cost will be around 850.00. I then asked if we had to pay for the boot and the shaft should be covered, he said no the boot is part of the assembly so I have to pay for ...
Brought my 2011 Kia Sorento in for recalls and noisy startup. Got recalls done so that was good. Fixing the noisy startup was another story! Got a $4000 bill with a noisyer car. Complained and said noise was normal. Why the $4000 bill. Told me take it home and drive it's a normal noise get used to it. When I bought it didn't have a noise as loud as is??Not sure what the $4000 was for if it was normal sound. Service manager very rude. Tiered of people asking me if I have a diesel under the hood. Vehicle only has 60000 ...
Worst experience ever at Kia of St Cloud.Was treated terribly, lied to, buck-passing, poor communication beyween employees. Sales, finance, gm's, service dept.all extremely poor treatment, they take no responsibily and do not solve problems. Untrustworthy dealership.
Brought my car in 3 times for a battery dying after 3 days of sitting.after the 2nd time they replaced battery. Did it again. Staff does not listen, they hang up on you and refuse to let you speak to a mechanic or service manager. Low and behold... dead battery again. Car is 15 months old with less than 7000 miles. Dont bring your car there if you want it fixed!
When I went to Kia of St Cloud I knew my credit was poor. When I got there they asked me what I was looking for, I said a SUV. The Sales Manager told me all I could have was a 2014 VW Passat (diesel). They charged me 9k for the car, got me a 20.4% loan and said they were doing me a favor. 2 months later I went to a different Kia dealership and I was put into a 2019 Kia Sorento with a 11% loan. Their General Manager and Owner helped me get that car, far better service than Kia of St ...
Do Not Buy From Kia of Saint Cloud. Worst buy experience ever. I recently totaled my Subaru. Kia had the repaired VW Diesels. I went in on the Saturday of the March snow storm. I was working with Jeff on the deal. Jeff was ok, nice guy. Found a jetta sportwagen. It had a couple of problems that needed attended to that I noticed. several that I did not. We worked out to have some body work and front end work done. During the test ride I noticed the steering wheel was off center, and the car pulled to the ...
WE HAVE BEEN WAITING FOR 3 WEEKS FOR A CALL BACK. HAD OUR BRAKES DONE .THEY SMELL LIKE BURNT RUBBER AFTER DRIVING THE CAR. HAVE NOT HEARD ANYTHING FROM ANYONE. DO NOT LIKE TO BE TAKEN ADVANTAGE OF .
Me and my wife went into Kia of St. Cloud with an appointment. Santiago ask questions about what we wanted and didnt want. So the first car he showed us was a red 2017 sorento with 20,000 miles on it, when my wife clearly said NO red cars... strike one. Then showed us a 2019 sportage, it was small to my wife, then a 2018 sorento with 20,000 miles. Santiago ask which one we want, my wife asked for the numbers for the sale on BOTH cars and in 10 min Santiago stated the red car sold, which later was a lie, we were the last ...
Here is how this all went down.... I was emailed by a representative of this dealership to let me know my current lease was coming due, I responded saying that we were looking to get out of our lease early because we were experiencing some safety issues and were looking to change from the Sorento to a Sedona as our family is growing. The representative tells me this is no problem and asks what I am looking for. I tell her that we were looking for the Sedona SX, wanted no money down sign and drive. She sent me a ...
I’m a vulnerable adult that receives social security and I was suckerd in to buying a car that’s a xxx by Franando!!! I want my car back and give them there car back but they won’t let me.
We went back to Kia of St Cloud to look for a Kia Sorento. We had a great salesman Santiago listened to what we were interested in. He went above and beyond to find the perfect fit for our family. He stayed late to make sure we got taken care of. He was very caring and made sure this is the one vehicle for us. When you want a different vehicle ask for Santiago he will be happy to help you. So glad we got to buy another vehicle from him. Thank you Santiago
Sales team is horrible, they will find the worst car available and pressure you into that sale instead of finding what you want. Also after the sale they treat you like garbage. I would strongly advise anyone to stay away from this dealership.
Don't take it personal but. 3 yrs. ago we leased a sorento. Put $3000.00 payments of a tolerable $280.00 a month down everyone happy., . Went back in 3yrs later to negotiate buy out before lease end. It became a 4 Hr. standoff. Omars' high pressure tactics running back and forth to I don't know who and coming back out with other new car options they we we're not interested in. this went on and on for 4 hrs. he did not listen to any of our offers. The sequence became like a water board torture treatment. Omars(salesman) trying to take your ...
Help, was great. Service tech Jayson and JT are both great to deal with. Quick friendly service. They offer rides if you need one. Recommend.
great service, always kept informed and even better great oil change price I will keep bringing my veh there for all my services, sales staff is great too, I have bought 3 veh from them
I am so pleased with Kia of St. Cloud. My father and I leased a vehicle in 2014 and we transferred into my name the other day with the help of Caroline. She is the most helpful woman I have ever met and explains everything in detail. Thank you so much for all of your help!
Went in wanting one vehicle but found out it wasn't a good fit but the salesman Derek Foster made sure I found something that worked for me. Not only that but found me something better and under my budget so I not only got a better vehicle but saved money as well. Excellent customer service, honest about condition of vehicles ( which is rare in the carsales world) culdnt have been happier with my entire experience from start to finish. Thank you Derek and Kia of st.cloud
So, im a tremendously difficult customer to please. I know what i want, I know the market, i know my budget, and will not move, i research cars extensively, sometimes years before buying. Ive been in sales, and customer service my entire life, so i have a tremendously high standard for who i choose to work with, and not affraid to put someone on blast, where its do. Let me tell you though, Santiago, he is a rockstar! Ive been hunting hard and driving far for the right vehicle. And kia of st cloud, and more specifically Santiago rises to ...
We contacted Kia St Cloud by email, and Carolyn replied. We weren't able to meet her or work with her when we came and bought the car, and even knowing this she gave excellent and very helpful service. Including, sending info on specific cars, info on the various packages, prices and more. She was very professional and easy to deal with. Her service and follow up were outstanding in dealing with a problem we had with our check. The young man who actually did the sale was also very helpful and informative and pleasant to work with. We highly ...
My sales agent Carolyn Hagen was incredible! I had a lot of trepidation about buying a new care. I am a female in my 60's and last bought a car in 2006. I found the technological advances intimidating, especially the computeration that had taken place since. Carolyn spent hours with me showing and setting up for me the technology needed until I felt comfortable driving by myself. I love my new car! Carolyn was showed me great kindness and did not become frustrated that I am technologically stunted. I couldn't have bought a new car without her hand holding and ...
We bought a Kia Sedona through Carolyn Hagen about a month ago. She was very helpful, approachable, and available; and the dealership was very accommodating. We felt that we could really trust Carolyn and that her answers to our questions were honest. We are very pleased with our Sedona, and I can see us buying through her again!
I was looking for what I was calling a unicorn (an inexpensive AND reliable used vehicle for my daughter) and Carolyn found it for me. She was able to sort through the inventory and find us just the right car. Thank you for saving us from the Craigslist vortex Carolyn!
Love Kia of St Cloud I just purchased my 3rd vehicle from them this Saturday. I worked with Carolyn Hagen great sales woman! Was helpful and very honesty with me! Great people up there!
I had a great experience thanks to Carolyn hagen from kia.the service was great and easy. Carolyn went beyond and above to help me get a great car that fits in my budget,and lifestyle.i totally recommend kia of st.cloud. ask for Carolyn hagen she's awesome
I had just got out of having 3 surgeries and needed a car to get to and from work. Carolyn and Kia of st cloud found us a car that worked perfect for our family, pre approved us and delivered the car to our home in hutchinson. They did an awsome job!
I had a GREAT car buying experience at St. Cloud Kia! I didn’t think I could afford to trade in my car quite yet because I didn't want a higher payment. My saleslady Carolyn was so helpful and understanding! She was able to get me into a brand new Kia Sportage for the same payment, and i got more for my trade in vehicle than i had expected. I am a customer for life! Thank you Carolyn for making my dream come true!!!
Thank you so much to Carolyn Hagen for making our Kia experience friendly and stress free. She's very caring, makes you feel special, and did a great job for us. She really goes above and beyond for you! I definitely recommend Carolyn Hagen for your Kia experience. Carolyn absolutely rates 5 stars. If rating the whole dealership, we did have to bring our car back in twice to the service department. There was a problem with the temperature gauge and the brakes, both of which were taken care of. It was just a bit of an inconvenience as we live ...
After 15 years of driving a pickup truck, with getting 10 to 12 miles per gallon, I knew it was time for a change. I began my research, trying to find a hybrid that would fit four comfortably, including my 6'3" frame. The Kia Niro looked to fit what I was looking for, but I had to see it in person. The closet Kia dealership to me was Kia of St. Cloud. I put in an internet inquiry, and within five minutes, the internet saleslady Carolyn Hagen (320-443-6673) called me! It was not an appointment setting service, but it was THE person ...
Carolyn made my first experience buying a new car very pleasant! She was very friendly and accommodating! She was personable and not salesy, which made it very comfortable! I will gladly continue to work with her!
The salesperson I worked was Carolyn Hagen, and I cannot say enough. She was friendly, professional, and helped prepare everything prior to my arrival to keep the process moving quickly and easily. She has even followed up a few times to make sure that I am satisfied with my purchase. I greatly appreciate the work she has done, her professionalism, and making the whole process easy. The financing department was also very knowledgeable, professional, and made the purchasing process easy and simple. Linda walked me through the process, providing information that was vital to purchasing. Overall, I would highly recommend ...
I just purchased a kia sorento from Kia of St Cloud. It was one of the best experiences. I talked to Caroline Hagen on the phone before going there and she was so knowledgeable I was really impressed with her. When I walked in I thought I was meeting a friend. She was prepared for me and answered so many of my questions and even some I didnt even know I should ask. I am very content with my purchase and would strongly recommend her and Kia of St Cloud to anyone who needs and wants a dependable vehicle but ...
I went into Kia just to look around because I was new in town and being that I had some credit issues , I wasn’t sure it was going to work out but to my surprise I was met by a sales man Omar Dizayee , he helped me out all the way during the whole process, He made sure I got the car I wanted , Omar got me a great deal on the 2015 KIA FORTE with very low miles , he was so friendly and professional throughout the purchase, I was very comfortable with his professionalism. I’m loving my KIA ...
The salesperson I worked with was Carolyn Hagen. She was friendly, and was great at keeping me up to date throughout the total process. If I had questions she got the answers quickly and and passed along the information in person, by phone or by text. She spent time with me going over the features of the new car. The dealership went out of its way to search the midwest for the vehicle with the features I wanted and in two days bringing it to St. Cloud.
We worked with Carolyn Hagen she with us from start to finish and we were very comfortable with her professionalism! She was honest and open With us throughpit our purchase. Kia recognizes military service which meant a lot to us! We love our new 2018 Kia Sportage 🙂
A little over a week ago I was in an accident the damage to my car was so bad it totaled my car. I was so stressed out being that this was my first accident I wasn’t even sure where to start with all the insurance claims and looking for a new car. I started looking online for a new car. Within hours I got a call from Carolyn Hagen. Emailing back and forth she sent me links to some cars for me to look at being that I was still waiting on the insurance company to move forward ...
My husband and I have always been Toyota owners, but we wanted a third row seat that wasn't financially strapping. I've never considered a lease before, but Ralph Bullick was really helpful in explaining that with all of the leasing incentives Kia is doing right now it was the best choice for us given I'm a full-time student. I literally came back to that dealership 3 times in one day and Ralph was helpful and patient with me every time. Once we did decide to go with the lease Jeff Welk spent about 1.5 hours teaching me how to ...
I took my 2013 Kia Optima to the dealership last week and had my engine checked because of a recall during that visit they checked everything tires, fluid levels and also did an oil change. The guy came out and said everything looked great brakes were at a 5 fluid levels were good and so on. Well today I started hearing a squeaking sound took it right over to the same dealership and they took a look and in a week my brakes went from a 5 to a 1 and need to be replaced right away and told me the cost would be 315.00 ...
I went into the Kia lot just to look, ended up leasing a new Kia Soul. Timothy was amazing to work with, no pressure tactics. Everything went smoothly and I felt that everyone involved went out of their way to make me comfortable.
We just bought a brand new Kia Sedona, trading in our Kia Sorento. Fernando gave us excellent service, made sure everything was exactly the way we asked, and went above and beyond our expectations regarding service. Kia of St. Cloud has been a wonderful business to work with each of the four times we have made a purchase from them. I would highly recommend working with Fernando if he is available when you head in.
I recently went in to do regular maintenance on my Kia Optima leased vehicle. I approached the sales staff while my car was getting an oil change with some questions in regards to upgrading my vehicle and getting into a new lease or purchase. I cannot express the satisfaction I have in regards to my ENTIRE experience, from service staff, front receptionist, sales staff (Jeffery W.) Financial staff (Sean H. and Jeff?)... SUCH AN ENJOYABLE EXPERIENCE!!! I am now in a new lease with my dream vehicle at an affordable price - which I have to note that they worked (...
Horrible. Bought a used car that they charged way too much for. Not even a week in to owning, the car crapped out. They didn't offer to help out at all, knowing full well they sold a crap car. We have put over $2000 in it to make it driveable. Now, we were trying to trade it for something more reliable only to find out that the odometer had been rolled back and it had been in a major accident, both of which were not mentioned at time of purchase. Do not buy a used car from here.
stopped to set up a service appt instead they got me in rt away.(as always) i bought a new car 3 years ago and nothing but a # 10since the day we walked in the door to buy and yet with the amazing service! !!!!!!!!
Dale was fantastic no high preasure sales! Easy to work with and they give you a fair trade in value. First time buying new and bought with confidence!
F and I and sales convinced me to lease the vehicle for one month instead of paying cash, which cost me a lot of money.
DERIK AND SCOTTIE INTRODUCED ME TO THE 2016 OPTIMA SXL, HAD TO HAVE IT. TO THE POINT THAT I TRADED IN MY 2017 TRUCK THAT I HAD AND SCOTTIE AND DERIK SOLD ME THE FINEST CAR I EVER OWNED. THANK YOU GUYS GREAT JOB.
Derik was great to work with. Helped us find a car for my daughter and now helping me find a car for myself. He is ver friendly, helpful and knowledgeable. We will definitely recommend your place to others.
Dale Knickerbrocker is very friendly and helpful. He is informative and patient. The car price is okay. They have a nice selection of "SPORTAGE" cars.
They diagnosed my heat and air said it would be 175 total to fix well the total was236 so they said car was done it wasn't fixed so the macanic look at it again said it was another part it would be more money they charged me labore twice to put the part they diagnosed back in and new part in another 155 so I had to pay for there missdiagnse witch the charged me 80 to do there very rude people acted like it wasn't there fault Sahara Oman will tell one price when u get ur bill it's ...
I went to Kia to have a standard oil change, like I have several times before. This time, when driving off the lot I smelt oil burning. So I was required to turned around, around smoke start coming out of the hood. They looked at the car and I was told oil spilled on my exhaust, which was causing the issue. No apologizes were given, what so ever. After finally getting it home, my engine bay had oil all over the oil cap and on the engine shielding. Plus a nice heathy chip off my drivers side front quarter panel, ...
Very positive and friendly staff- great cars! Professional & ethical staff - kudos to Jeff Welk - the best sales consultant we've worked with! We will recommend this dealer to our friends!
Would never buy from anywhere or anyone else. Derik Boxell had us at "hello". This is our second KIA and we love it. The time and energy spent in ensuring we had everything we wanted was exceptional; even if it meant driving to their Wisconsin store to get the only color my wife would accept! If you are in the market for a new or used car, go see Derik at KIA of St. Cloud and you won't be disappointed.
They did everything for us and I mean everything! They helped us out and even delivered the car to me while grabbing the trade in as I was working. They helped out every step of the way
Derik Boxell treats me like family. that is why he has sold me 3 Kia vehicles. I am so glad he came back to Kia. we email, just to keep up with things. with all do respect, the other dealers need to take lessons from him on how to treat people. everyone who walks through that door deserves to be greeted-potential client or not-. other than Derik, the service dept. are the best. very efficient, kind and respectful.
I love my KIA!!! I had previously leased a 2013 and when the lease was up I decided to purchase a new 2016! Derik Boxell helped me secure great financing and pick a wonderful new car! Derik was so patient and helpful as I made my decision. KIA of St. Cloud is a great no pressure environment. I would highly recommend Derik Boxell and KIA of St. Cloud to everyone!
Derik was awesome to work with from the first initial contact to the end of the sale. He was followed up with me and how my Sorento is running multiple times since my purchase! He made buying my vehicle very easy! I would highly recommend going to Kia!
Overcharged for a vehicle that needed several repairs within 2 weeks of purchase. We were lied to about the financing, found out the truth after.
Jeff Welk recently sold us a 2014 KIA Sorento. Oddly, we didn't even know we wanted a KIA we just wanted to check all of our options. We were introduced to Jeff and immediately he didn't seem like he was just trying to sell us a car rather help us find the best vehicle for our family. He has gone above and beyond to exceed our expectations. I definitely recommend if your looking for a vehicle you stop in allow him to help your family find a vehicle best that fits your family needs. He is definitely a salesman ...
I recently went to Kia to "look" at a couple cars. Just looking around... I was immediately approached by Omar Dizayee and asked if I needed any help looking and what exactly I was looking for. At that point I didn't even know. He left me alone to look so I wasn't pressure at all like most dealerships... I found Omar abd he ended up telling me about different specials they have going now. I found i was attracted to the Kia soul. Omar got me into the car I loved , 2011 Kia Soul! For zero down ...
We visited this dealership on a Saturday and worked with Derik Boxell; he had been recommended to us. He was knowledgeable and thorough as he showed us two models of the Kia Sorento. We bought our car the same day. We returned a week later to pick up our car, and this is where Derik really made an impression. He spent an hour going through the many features of the car, and he made sure we were informed about how things worked. This was a good buying experience, and it was nice to work with a gentleman who knows his ...
I bought a new Kia about two weeks ago and worked with Derik Boxell. It was a great experience! Would definitely recommend Kia and Derik to anyone!
I have gone through many places to get a car and only through Kia have I gotten a car. There has been nothing but great help along the way from business salesman "Omar". He deeply cares about his customers and goes out of his way to help them in any way, shape, or form. I definitely reccomend Kia to anyone looking for getting what they want or need!
I bought my 06 Sportage in the Cities (that's where I lived at the time) and have serviced with Kia of St Cloud for about 3 years. They have an extremely friendly and knowledgable service staff, have always finished within minutes of the estimated time, and are competitively priced (except for oil changes where I think they are the lowest in town!). Some people might consider their extensive service checklist of potential problems to be intrusive or pushy, but I (who know almost nothing about mechanics), rely on them to spot problems. I have never been pressured to have any repairs ...
The salesman was ok. When we went to finance to purchase we discovered the warranty info we were given was incorrect. The finance guy was exceptional in trying to get the answers to our questions. But in the process some guy came in and we felt almost bullied and he was trying to prevent us from leaving. He was horribly unprofessional and I felt so uncomfortable. Had my husband not been with me I would have left in teers. I will never return.
I felt the buying experience was the worst that I have experienced ever in my car buying experience, being asked to buy a vehicle paint protection package for nearly $800 on a nearly new "used vehicle" with the salesperson coming up with a BS story of the cars sold in the north were not protected from our harsh weather. I felt pressured from the moment that I entered their lot, several lot lizards (sales staff) were roaming the lots looking for new prey. I am not sure who owns or manages this operation but they could be the poster ...
I have been servicing with Kia of St. Cloud for 5years and I love their customer service. Their recommendations are always honest and their prices are always competitive. Last time I was in they explained to me that my vehicle had a loose tie rod end. When I had questions they walked me into the shop and showed me the loose part. I felt very comfortable trusting the service guy. Very good service.
I will NEVER EVER do business with Kia of St cloud EVER AGAIN! They only want you to bend over so they can take your money. We were not happy with ANY of our sales team. And the service dept. was pretty good until we had a problem with our Sorento, I brought it in, they reset the computer (so the check-engine light would turn off) then said they would only fix it if the check engine light came back on. Get this, a few days later, I stalled on a busy highway, at night, by myself, in a BRAND ...
I hate buying any vehicle but especially hated the service I experienced at this dealership. I felt pressured, it was very stressful, and I did not feel any excitement about a big purchase. As soon as I pulled in the parking lot, I was stopped (in my car) by one of the salesman. He didn't seem to know much about any of the vehicles we were interested in. Then we were handed off to another salesman. This salesman- that I took my first "test drive" with was the most irrogant person I have ever met. The whole ...
