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34 Reviews
4.9 out of 5 stars
Showing 4-star reviews / Show all reviews
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Mary 10 Apr 2016
very friendly service. check in was fast hardly a wait. It felt like I was dealing with people that i had known for a long time. dealt with the same staff throughout service. told me what was best for my money not for them
4 rate
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Alecia 06 Apr 2016
Sean Hernandez was excellent in informing us about what we were doing financially and he was friendly, helpful, and efficient
4 rate
Cars.com
Tiffany 29 Mar 2016
Fernando was very informative, not pushy, friendly and trustworthy salesman. Car shopping for me can be a very stressful task and Fernando made me feel at ease.
4 rate
Cars.com
MK. 16 Jun 2013
Two years ago I traded my 2008 HHR for a 2010 Kia Sportage, I was given the choice of a Dodge Caliber or a Sportage, I didn't even entertain the notion of the Caliber. My Aunt has one, I've driven it and I just didn't like it. They did not pressure me into that one. I fell for the Sportage and they ...worked to get me into it. HOWEVER, that came at a price, the old fiance broker they had was cruel and made very inappropriate comments. However I wanted that car and I took the abuse. Kia's Service. Department was very nice and answered any question I had, dumb or not. They helped in making the choice of buying our second Kia in a Forte. Which I did not buy from their dealership but they treated that car like I had. The salesperson who sold me my Sportage always greeted me and asked how I was when I came in for routine maintenance. Cut to 2013. The interest rate on the Sportage was outrageous for my credit score and I asked about refinancing and if I'd consider a new car if it'd lower interest and payment. I was given the choice of either a 2011 Dodge Nitro or a Sorento. Right away I made it very clear that Sorento would not be happening because it was only FWD. I would not give up my 4WD Sportage for that, because I could not. My partner and I made the deal, we would always have one very fuel efficient car and a larger bulkier SUV/truck for Minnesota winters, this required 4WD and I explained that. I also explained that I wasn't a fan of the Nitro either, because all I was reading was biased car reviews. They did ask if I'd like to test drive the Nitro, and I did. And I fell for it, I grew up in the land of rather big bulky trucks and that car fitted my needs. I asked if because it was a Dodge would they still take care of me, and they said of course. They were honest and told me that if there was something Kia could not fix they'd send it to the local Dodge dealership. When I explained the past fiancer, they apologized profusely, and told me he was no longer with the dealership and had not a lot of good things to say about him. The fiancer that I dealt with this time, Shawn was very good and he took my needs and history into mind. A lot of his statements made sense, and I felt comfortable with the financing agreement. I walked out with a better car, newer, fewer miles and just worth more in general and saving more money and lower my interest on it as well. And well this was going on, they were fixing my Forte that was under warranty, I did not pay a penny for that either. I do not know if I'll ever own another Kia, but they are also a used car dealership, and I always buy my cars as one owner vehicles and with that, there is a good chance I will be back in future, hopefully I won't have to be for a while and my Nitro will last me. Show more
4 rate
Cars.com
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